Privacy policy
Cozy Arch ("we"), based in Al Khobar, Kingdom of Saudi Arabia, as the controller of the personal data relating to this website, is committed to protecting the privacy of its website visitors and clients. This policy sets out the personal data we receive, the purposes for which it is used, how it is protected, and the rights available to you under the Personal Data Protection Law of the Kingdom of Saudi Arabia. Use of the website constitutes acknowledgement of this policy.
1Data we collect
Browsing the website does not require creating an account or providing any personal data.
When you use the contact form, the details you enter (name, mobile number, requested service and project description) are compiled into a message sent through WhatsApp directly from your device. The website does not retain this data or transmit it to any party.
When you contact us by WhatsApp, telephone or email, we receive the information you choose to provide.
Limited technical data, such as IP address, browser type and time of visit, may be recorded automatically by the hosting provider, solely to operate and protect the website.
2Purposes of use
We use the data to respond to your enquiries, assess your project requirements, prepare proposals and deliver our services, and to keep the website secure and operating properly.
We do not use the data for any other purpose without your consent, we do not sell or rent it to any party, and we do not send you marketing material without your prior consent.
3Legal basis for processing
We process data on the basis of your consent when you contact us; to perform an agreement with you or take steps at your request before entering into one; for our legitimate interest in protecting and operating the website; or to comply with a legal obligation.
4Cookies and local storage
The website does not use cookies, nor any tracking, analytics or advertising tools.
Your browser stores two preferences locally: display language, and light or dark mode. These remain on your device, are never sent to us, and can be cleared at any time from your browser settings.
5Disclosure of data
We disclose data only to the technical service providers we rely on to operate the website and communicate with clients, to the extent necessary, and subject to their obligation to keep the data confidential and secure.
We may also disclose data where required by the laws in force in the Kingdom of Saudi Arabia, or upon request from a competent official authority.
6Transfers outside the Kingdom
Some data may be hosted or processed by service providers whose servers are located outside the Kingdom of Saudi Arabia. Any such transfer is carried out in accordance with the statutory controls on transferring personal data, with an appropriate level of protection.
7Data protection
We apply appropriate technical and organisational measures to protect data, including an encrypted connection to the website and access restricted to authorised persons only.
In the event of a personal data breach, we take the necessary steps to contain it and notify the competent authority and the affected individuals as required by law.
8Retention
We retain data for as long as necessary to fulfil the purpose for which it was collected, or as required by law, after which it is securely destroyed.
9Your rights
Under the Personal Data Protection Law, you have the right to be informed of how your data is processed; to access it and obtain a copy; to request its correction, completion or update; to request its destruction once it is no longer needed; and to withdraw your consent to its processing.
To exercise any of these rights, please contact us at the email address below. We will respond to your request free of charge, within thirty days of receiving it in full.
If you are not satisfied with how we handled your request, you have the right to lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).
10Minors
The website is not directed at persons under eighteen, and we do not knowingly collect their data.
11External links
The website contains links to external services and platforms, such as WhatsApp and Instagram. This policy does not apply to those services, which are governed by their own privacy policies.
12Changes to this policy
We may update this policy from time to time. The updated version takes effect from the date it is published on this page.
For any enquiry or request regarding your personal data, please contact us at: aalwehaibi@cozyarch.com
Last updated: November 2026